FAQ
What territories do you ship to?
We ship to the United States, United Kingdom, and Australia. All orders ship from Los Angeles. Shipping costs and duties apply, and will be added at checkout.
How long will it take to get my orders?
Domestic shipments typically take between 2 to 7 days to arrive once shipped.
International shipments typically take between 4 - 22 days to arrive once shipped.
Order processing times take up to 3 business days, but may vary depending on seasonality. See product pages for details on processing times.
What delivery companies do you use?
We ship all orders with USPS or DHL E-commerce, depending on your location and package size. Tracking information is provided for all shipments.
Refund / Exchange Policy
All sales are final.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ElizabethDayMerch@fane.co.uk
Contact us
Can’t find what you’re looking for? You can reach our support team directly at ElizabethDayMerch@fane.co.uk
You can expect a response within 24 hrs or less! Or feel free to submit your questions / concerns using the form.